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IT Generalist (#1.487.182.171) 

Oferta de trabajo Bogotá (Bogota D.C.), Colombia

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 19 years. Using the most advanced technology, 24-7 Intouch’s customizable customer care platform uses insights to build loyalty and increase revenue for their partners. 24-7 Intouch takes pride in developing top to bottom brand alignment for partners while delivering exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https:/ /vimeo.com/177119191

About the Job

We’re changing the way people think about customer care, and we need your help! We’re looking for an IT Generalist to maintain and repair computers, hardware and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at our campuses.

As IT Generalist, You Will…

Provide generalized IT support as required
Install and test workstations
Ensure workstations are functional with computer hardware peripherals/ components
Fix performance issues, diagnose and replace hardware/software
Troubleshoot/report specific program issues
Verify application results and conduct system audits
Track and organize physical hardware and other IT assets
Develop and manage organizational IT standards
Maintain cleanliness and organization of the IT department andstations
Engage with internal and external partners to provide updates, solutions and ensure compliance relating to all IT components
Interpret service delivery key metrics to problem solve
Complete projects by coordinating resources and timetables withothers
Verify application results by conducting system audits of implementedtechnologies
Preserve assets by adhering to disaster recovery/backup procedures and information security/control structures
Maintain quality service by establishing and enforcing organizationstandards

As IT Generalist, You Have…

High school diploma or equivalent (required)
Post-secondary or completion of post-secondary schooling (preferred)
Adaptability to learn a variety of software programs
Strong analytical and problem solving skills
The ability to multitask and self-manage your work day
The ability to work in a fast paced and time sensitive environment
The ability to lift 50 lbs
Excellent time and project management skills
Strong customer relations & presentation skills

La Compañía

Nombre de la Compañía
24-7 Intouch
Descripción de la Compañía

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191
Número de Empleados
más de 1000
Información Adicional
Use this link to apply! - https://hire.withgoogle.com/public/jobs/247intouchcom/view/P_AAAAAADAAAICpgW3IhZqFb?trackingTag=gigajob

Detalles de empleo

Estatus del Empleo
Tiempo Completo
Tipo de salario
Salario fijo
Localización del trabajo
Código Postal
Bogota D.C.

Requerimientos del trabajo

Formación mínima requerida
Educación secundaria
English (Experto)

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